Exchange policy

If you’re not satisfied with the fit of your product, we would be happy to exchange it for different size.
Just contact customer service. Please note that we currently cannot exchange for different color or different item. Merchandise must be new or unused with box/tags attached. Personalized items cannot be exchanged. Items must be exchanged no later than 90 days after delivery date.
If you would prefer to process the exchange yourself, you have that option as well.

                                                        

• Visit the Order Tracker OR login to My Account and view the details of your order, then click Exchange Size.
• Select the item(s) you want to exchange, then select an exchange reason and your desired size.
• Click Exchange Selected Item(s) and follow the instructions to print a UPS shipping label.
• Include the return detail slip for the items you are returning in the box. (Please do not place multiple orders in the same box)  
• Attach shipping label to the box and cover up any previous delivery addresses or barcodes on the box.

A new exchange order will be created for the size you selected. Your exchange order is valid for 10 days; therefore, you will need to drop the original item off at the return carrier within that timeframe. Your exchange order will start processing once the carrier scans the return shipping label. Please allow 1-2 days for processing time plus standard shipping timeframes. Unfortunately tracking information on your exchange order won't be available from SSRB.com, please call us at 1-866-870-1234 if you need assistance checking on your exchange order status. 
 
*If you do not drop your return item(s) off within 10 days, your exchange order will be cancelled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once the carrier scans your return label.